I have become increasingly concerned about the service at the Post Office since it moved into the Spar store in Much Wenlock in March. Local residents’ concerns included long queuing times, the failure of some transactions outside “normal” Post Office hours, and an apparent shortfall in staff training. Today a local resident and I met with senior management from AF Blakemore, the company that owns this Spar, along with many other around the country.
We set out our concerns, which include the negative impact queuing has on people wishing to shop for groceries in the store and the harm being done to the shopping experience in the town for both local residents and visitors.
We heard that the company had taken over the Post Office earlier than originally planned and, as a result, staff training was not as thorough as intended. Staff recruitment problems had added to their woes. Nonetheless, we were encouraged to learn that training and investment in staffing continue and the owners are focused on making a significant improvement in customer service. We feel for the staff, most of whom are local residents, who are clearly having to work under significant pressure whilst learning new skills.
I look forward to the service in this important shop in our High Street being much improved in the coming weeks.